About the Job
Position: Call Center Officer
Location: Head Office
Company: Henosis SACCO
Vacant Positions: 2
Henosis Saving and Credit Cooperative Society Ltd (HSACCO) is a legally registered organization under the Cooperative Bureau of Nifas Silk Lafto Sub-City. The cooperative envisions becoming one of the leading SACCOs in Ethiopia by 2030, fulfilling its members’ economic and social needs. Its mission is to improve the socio-economic conditions of members and the wider community by mobilizing savings and providing access to credit services.
Key Responsibilities:
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Call Management: Handle a high volume of inbound and/or outbound calls professionally and efficiently.
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Customer Support: Respond to inquiries, resolve complaints, troubleshoot issues, and provide accurate details about products and services.
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Documentation: Record customer interactions, feedback, and resolutions accurately in the system.
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Performance Goals: Work toward achieving or exceeding set performance metrics such as AHT, FCR, and CSAT.
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Customer Relations: Build lasting relationships with customers through attentive and solution-oriented service.
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Sales & Upselling: Identify and recommend suitable products or services to meet customer needs.
Qualifications and Skills:
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Bachelor’s degree in Marketing, Management, Cooperative Management, Marketing Management, Communication, Journalism, or a related field.
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0 years of experience (fresh graduates are encouraged to apply) with demonstrated knowledge of SACCO operations.
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Strong understanding of labor law, public relations, and communication principles.
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Excellent coordination, teamwork, and communication abilities.
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Strong problem-solving skills and ability to work independently.
Required Skills:
Teamwork | Communication | Problem Solving
How to Apply:
Interested applicants should submit their application letter and CV to info@springfield.et and info@henosissacco.com within seven (7) working days from the date of this announcement. Please specify the Position Title in the subject line.
Alternatively, applications can be submitted in person starting from November 2, 2025, at our office located around Kera, New Taxi Parking area (Taxi Tera), Famris Building, 3rd Floor.
