Receptionist (Female)

Royal Hotel Apartment is a modern contemporary stylish Hotel Apartment located in the heart of the city within just 1.5 kilometers (kms) away from Bole International Airport and close proximity of Banks, Embassies/Consulates, and Shopping Malls. Our luxury hotel apartment is ideal for long stays, business trips and family holidays. Our hotel offers beautifully appointed one and two Bedrooms Apartment to suit your travel needs, each offering a home-away-from-home experience with facilities that includes a fully occupied kitchen, living room, a dedicated work area and free high speed Wi-Fi. We assure to our guests a quality & memorable stay with personalized service.

Main Duties and Responsibilities

• Answering telephone calls, as well as screening and forwarding calls.
• Welcome guests upon their arrival and assign rooms.
• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
• Maintain updated records of bookings and payments.

Education and Experience

• Minimum of 1 year work experience as a Hotel Front Desk Agent, Receptionist or similar role.
• Experience with hotel reservations software, like IDS Next.
• Understanding of how travel planning websites operate, like Booking.com, Trip Advisor and so on
• Customer service attitude.
• Excellent communication and organizational skills.
• Degree in hotel management is a plus.

Skills:-

• Verbal and written English communication skills.
• Familiarity with IDS software
• Time management skills.
• Proficient in Microsoft Word, Excel