1. Community Associate
Reports to: Country Manager
Closing Date: 11th September 2022
Location: Addis Abeba, Ethiopia
Job Purpose:
As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own Regus community within your center, where you will help take care of all the administrative and support needs for your customers…so that your customers can focus on running their business.
Main Tasks include, but not limited to:
- You arrive a few minutes before your center opens to make sure everything is ready and check if there’s nothing the cleaners have missed.
- Customers arrive all throughout the morning. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room… and can you help her set up the projector and show her where to find a great cup of coffee? You’re off to help her get set-up, as soon as you connect the incoming call to another customer.
- The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that’s lunch.
- Early afternoon, you sit down with the Community Manager to discuss the organization of next week’s networking event in your center. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the center. To your excitement, the Community Manager is coming around the corner with a prospect (someone interested in joining the Regus community), you share a few details about what makes this space so amazing for your customers and encourage them to join the network soon so they can participate in next week’s networking event – then you head back to finish putting up your posters.
- The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. You ensure everything’s nice and tidy, it’s time to head home.
Experience: Minimum Three (3) years of experience in a similar position
Education: Bachelor’s or Master’s degree in Business Administration or Management
Requirement:
- A good communicator used to deal with customers – ideally in the hospitality or events industry with 3+ years of strong customer service & escalation handling experience
- Experienced with leading others
- Comfortable with providing sales support
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
- Legally eligible to work in the Country you are applying within and at least 18 years old
Languages Proficiency: English, Amharic
With an attractive package Allowances
2. Community Manager
Reports to: Country Manager
Closing Date: 11th September 2022
Location: Addis Abeba, Ethiopia
Job Purpose:
As a Community Manager, you’ll be responsible for the smooth running of your Regus center. You’ll motivate your team to create a great working environment to ensure customer satisfaction and retention.
Main Tasks include, but are not limited to:
- You start the day with an informal team talk over coffee, to plan the day and make sure everyone’s prepared.
- With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and screen sharing app for their presentation.
- Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the center and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
- A large company is taking a whole floor of the center and is moving in next week. You run through the move in detail with your Community Associate, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
- At lunchtime, a couple walks in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the center, explaining all the benefits of Regus membership.
- Later in the afternoon you review billing to ensure all customers are current and walk the space to ensure everything is show ready for a tour in the morning. Before heading out you review paid time off requests for next month to ensure you have appropriate coverage and prepare for a 1:1 coaching conversation with one of your team members the next day. You do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
Experience: Minimum Three (3) years of experience in a similar position
Education: Bachelor’s or Master’s degree in Business Administration or Management
Requirement:
- A good communicator used to deal with customers – ideally in the hospitality or events industry with 3+ years of strong customer service & escalation handling experience
- Experienced with leading others
- Comfortable with providing sales support
- Happy taking ownership of problems and finding ways to solve them
- Positive, enthusiastic and able to adapt to fast-changing situations
- Confident using MS Office and other basic IT packages
- Legally eligible to work in the Country you are applying within and at least 18 years old
Languages Proficiency: English, Amharic
With an attractive package Allowances
3. Community Sales Manager
Reports to: Country Manager
Closing Date: 11th September 2022
Location: Addis Abeba, Ethiopia
Job Purpose:
As an Area Sales Manager, your job will be to work with our clients as a workspace sales consultant helping them purchase the space that meets their needs. You will be maximizing revenue in your area by leading efforts to generate new clients and increase sales.
Main Tasks include, but not limited to:
- Define and implement the sales strategy for your area, overseeing the full sales cycle from identifying opportunities to successfully closing deals
- Generate leads and proactive sales by executing against your promotional and networking events and activities
- Build relationships with potential business clients and brokers to sell them our added-value services and products
- Maximize sales performance for your area and ensure critical KPIs are met and exceeded
Experience: Minimum Three (3) years of experience in a similar position
Education: Bachelor’s or Master’s degree in Marketing or sales
Requirement:
- Achievement – Highly competitive, driven to achieve and exceed specific goals
- Enthusiastic – Always displays a positive demeanor
- Resilient – Enjoys challenges and adapts to change; consistently demonstrates energy and passion
- Influential – Confident and approachable; delivers results by building strong relationships
- Pride – Pays attention to detail; takes responsibility for maintaining high standards
- Motivated – Takes ownership and acts decisively to solve problems and deliver results
- People – Sets clear goals and expectations, supports and encourages their team, leads by example
Languages Proficiency: English, Amharic
With an attractive package Allowances
How to apply
So if you think that you are the ideal candidate we are looking for, submit your updated CV with a motivational letter to vacancy@salaamhq.com with the subject line “Community Associate”, “Community Manager” or “Community Sales Manager” depending on the position your are applying.
