Job Requirements
Main duties and responsibilities
The major role of Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving Customer Issues , complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Detail Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to up-sell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Job Requirements
Qualification
- BSC in Information Technology from recognized Institution and/ related field.
- More than 1year experience in a customer support role (experience in public transport institutions is A+)
Skills
- Basic computer skill
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices
- Customer focus and adaptability to different personality type
- Ability to multi-task, set priorities and manage time effectively
How to Apply
Interested applicants who fulfill the stated requirements can submit their application letter, CV, and relevant credentials with non-returnable photocopies in person within Five(05) consecutive working days to Shemu Group Corporate Office located around Kality Total, in front of Kality Metals Factory, Shemu Group Corporate Office 2nd floor Or through email stating “ Application for the post of Call Center Representative” in the subject line through email shemugrouphrm@shemugroup.net in a single pdf file attachment.
Email applicants who do not follow the application instruction will NOT be considered.
Shemu Management Consultants PLC
Green Transport Services PLC
