Customer Service Manager I For Branches (Under Jimma District Office)

Customer Service Manager I For Branches Under Jimma District Office

DB/ Vacancy-0161/22

Job Summary

• The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Academic & Professional Qualification

• Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience

• Minimum of Six (6) years banking experience

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills

Language Ability: –

·         Ability to communicate in local languages is an added advantage.

Place of Work: –

·         For Jimma Cluster (Sarbo, Asandabo, Deneba, Dedo, Seka, Yabu, Limu Genet, Shebe, Agaro).

·         For Limu Genet Cluster (Atinago, Chora Botor, Nono Benja).

·         For Agaro Cluster (Sigimo, Setema, Toba, Gera).

·         For Tercha Cluster (Cida, Amaya).

·         For Wolkite Cluster (Sakoru, Deneba, Saja, Emdebir, Agena, Bozhebar, Gummer,Gunchire, Hawaryat, Mike, Walga, Darge, Gubre, Kosie)

·         For Najo Cluster (Mendi, Babo, Bila, Kemashi, Kiltu Kara, Gori, Gewane).

·         For Gambella Cluster (Lare, Etang, Abobo, Mathar, Fungnudo, Godere, Terfam).

·         For Bedelle Cluster (Denbi, Yanfa, Gachi, Chora).

·         For Metu Cluster (Gore, Hurumu, Nopa, Darimu, Supe, Alge, Uka, Bure, Bacho,Yayo).

·         For Bonga Cluster (Bita, Shshonde, Chena, Decha, Gesha, Gimbo, Adiyo, Xalo, Saylem, Goba, Gewata).

·         For Mizan Aamn Cluster (Mizan, Aman, Gizmeret, Sheko, Wacha Manji, Biftu, Dima, Temenjayaz, Debrework, Megenteya).

·         For Nekemte Cluster (Gudetu Arjo, Jimma Arjo, Gimbi, Nekemte, Anger Gute, Uke).

·         For Shambu Cluster (Alibo, Sekela, Amuru, Shambu, Bako).

·         For Assosa Cluster (Mange, Bambasi, Guba).

·         For Dembi Dolo Cluster (Dembi Dolo, Mechara, Begi, Nunu, Kabe, Qaqe, Chanqa, Mugi, Ayira, Guliso).

·         For Tepi Cluster (Gecha, Meti, Shako, Masha).

·         For Shay Bench Cluster (Shay Bench, Bachuma, Jamu).