About the Job
Temer Properties is pleased to invite qualified and experienced professionals to apply for the position of Customer Service Officer. The successful candidate will report directly to the Customer Service Manager.
key purpose statement
To enhance customer satisfaction and loyalty by providing timely, accurate, and professional support while effectively resolving customer concerns.
Key Duties and Responsibilities
- Respond to customer inquiries via phone, email, and in person
- Provide accurate information about products and services
- Handle and resolve customer complaints in a timely manner
- Maintain customer records and update databases
- Follow up on customer requests and ensure issue resolution
- Coordinate with internal departments to address customer needs
- Ensure high levels of customer satisfaction and service quality
- Prepare basic reports on customer interactions and feedback
- Adhere to company policies and service standards
Education:
- Bachelor’s degree in office administration, Marketing, business administration, Management, Hospitality Management or a related field of studies.
Experience:
- Minimum of 1 years’ relevant experience
- Experience in the construction or real estate sector is an added advantage
Requirement Skill
Attention to detail
Client Follow-up & Communication
Good communication and teamwork
Ability to multitask and prioritize effectively.
Desired Skill
Attention to detail
Excellent communication, interpersonal and organizational skills
Client Follow-up & Communication
Ability to multitask and prioritize effectively.
How To Apply
Interested candidates should send their CV and application letter to jobs@temerproperties.com, clearly indicating the position title in the email subject line.
