VACANCY ANNOUNCEMENT
Customer Service Officer
Company: SOLFET Security Technology PLC
Location: Addis Ababa, Ethiopia
Employment Type: Full-Time
Position Summary
The Customer Service Officer will serve as the first point of contact for customers, ensuring excellent customer experience through effective communication, customer support, service coordination, and administrative assistance.
Key Responsibilities
- Receive and assist customers professionally.
- Handle customer inquiries, complaints, and service requests.
- Coordinate customer follow-up activities.
- Maintain customer records and service documentation.
- Support sales and technical teams with customer communication.
- Prepare quotations, customer correspondence, and reports when required.
- Ensure high levels of customer satisfaction.
- Assist in front office, reception, and bid preparation activities.
Salary and Benefits
- Attractive and negotiable based on qualification and experience.
Qualifications
Education
- BA Degree in Marketing Management, Management, Business Administration, Computer Science, or a related field.
Experience
- Minimum 2 years of relevant experience in Customer Service, Reception, Front Office, or Customer Handling roles.
- Experience in a technology company is an advantage.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Good organizational and multitasking abilities.
- Proficiency in Microsoft Office applications.
- Ability to work under pressure and manage multiple tasks.
Requirement Skill
Oral and written communication
Teamwork
Microsoft Office Pack: Word, Excel, Access, Publisher, Outlook, Powerpoint
organizational skill
How To Apply
Application Procedure
Interested applicants are invited to submit their updated CV, application letter, and supporting credentials through hr@solfet.com.
Only shortlisted candidates will be contacted.
