Customer Service Supervisor Grade -I

Abay Bank S.C

Facebook
LinkedIn
Telegram
WhatsApp

Job Details

1: Procurement Officer

JOB REQUIREMENT

BA Degree in Procurement and supplies Management, Supplies Management, Purchasing and Supplies Management, Management, Accounting with a minimum of 3 years of procurement related work experience.

Procurement officer is responsible to ensure that all purchase requests are duly authorized and purchase orders are issued. Collects pro-forma invoices from suppliers in accordance with the procurement procedure of the bank and submits to supervisor and purchase committee for decision. Prepares summery for collected pro-forma before they are opened. Prepares purchase order for approved and authorized purchase. Keeps track of those items which could not be readily available in the market and advises supervisor to maintain adequate stock in the store.

Place of Work: Head Office

2: Customer Service Supervisor Grade -I

Qualification & Experience: BA Degree in in Economics or Accounting or Management or Business Administration or Finance and Accounting or other business related field of study with 3 years of experience in Banking operations.

The Customer Service Supervisor is responsible to countersigns on tickets/vouchers and authorizes transactions. To follow up all cheque clearance activities and accounts of suspense nature. To ensure and follow up reconciliation of accounts and other related tasks.

Place of Work: Bale Robe Branch

3: Branch Manager – Grade I

Qualification & Experience: BA Degree in Management or Economics or Accounting & Finance or Marketing or Banking & Finance or Business Administration or other business related field of study with 3(three) years’ work experience in banking operations, out of which 1(one) year in supervisory position.

The Manager plans and coordinates the overall activities of the branch, and follows-up and evaluates Branch’s operations/targets on established performance parameters. He/she motivates and coaches the customer service officers responsible for the delivery of high quality service. He/she identifies and recruits potential customers and provides professional advice.

Place of Work:

Branches under Dire Dawa city, Kebri Dehar Branch  under Jigjiga City, Wolita Sodo Branch/Shinshicho Branch/Bale Robe Branch/Gambella Branch..

4: Driver

Educational Level and work Experience: Minimum 12th /10th grade complete with 3rd grade driving license with a minimum of 2 years related work experience.

Driver is responsible to transports authorized passengers and goods from place to place as instructed. Performs routine inspection of items. Conduct service checks and inspection while driving vehicles, and reports any irregularities to the immediate supervisor. Performs minor repairs. Records required information such as mileage travelled, fuel consumed, destination, time of departure and arrival and submits to supervisor. Follows up the service and maintenance schedule. Takes all preventive measures to ensure that passengers and property are not exposed to damages and accidents. Performs other related duties assigned by the immediate supervisor.

Place of Work: Head Office

5: Risk and Compliance Management Officer

Educational Level and work Experience: BA Degree Accounting, Economics, Management, Business Administration with a Minimum of 3 years work experience in banking operations.

Risk and Compliance Management Officer is responsible to review loss and risk trend (severity and frequency). Reviews relevant research output on the Bank’s process, product and services from risk angle. Identifies risks inherent in the Bank’s operational system and procedure. Identifies, analyzes and measures potential risks, Develops and updates inventory of rules, regulations, guidelines and practices. Identifies International, national laws and regulations that affects the operation of the Bank. Analyzes and estimates the consequences of non-compliance, Considers and identifies any uncertainties which lead to compliance.

Place of Work: Head Office

6: Human Capital Management Officer

Educational Level and work Experience: Minimum BA Degree in Human Resource Management, Business Administration, Management, Public administration with a minimum of 3 years related work experience in human resource management

Job Summary:

Human Capital Management Officer is responsible to Identify training and development needs within the company through job analysis and appraisal schemes. Design and expand training and development programs based on the needs of the department and the individual. Identify and select relevant training institutions. Develop and support effective induction program for new staff, apprentices and graduate trainees. Supervise ongoing training programs. Evaluate training and development programs.

Place of Work: Head Office

7: Manager – Interest Free Banking Operations

Required Qualification: MA/BA Degree in Accounting, Finance, Financial Management, Business Administration or related field with 6/8 years of banking professional experience of which 4 years should be at supervisory position.

Job Summary:

Manager – Interest Free Banking Operations is responsible for Developing draft IFB resource mobilization strategy, guidelines/techniques and compile and share best practices/experiences. Prepare IFB deposit performance report of districts/branches and submit for review. Follow-up the rectification of internal audit report findings and settlement of escalated long outstanding items. Attend to queries of branches in their day to day IFB operations. Follow-up timely submission of periodic returns and reports of Districts/branches. Regularly assess key IFB resource opportunity areas and identify corporate deposit customers. Undertake generic duties of the Division (planning, budgeting, coaching and mentoring, supervision, reporting, performance appraisal).

Place of Work: Head Office

NB

•  Salary: per the Bank’s Scale

•  Application Deadline: December 15, 2023

How to Apply

Interested and qualified applicants fulfilling the above criteria can apply in person at the Human Capital Administration Department, Abay Bank Head Office, Zequala Complex, 8th Floor, Located around Bambis in front of NOC Gas Station or Dire Dawa District Office.

related jobs

Ethiopian Securities Exchange
Deadline October 23, 2026
About the Job Program Overview The ESX Young Professionals Program (YPP) is a 12-month, full-time, on-the-job training program designed for talented and highly motivated
About the Job Program Overview The ESX Young Professionals Program (YPP) is a 12-month, full-time, on-the-job training program designed for talented and highly motivated
AMG Holdings
Deadline October 20, 2026
About US AMG Holdings is a dynamic and diversified enterprise that oversees a strong portfolio of businesses across Ethiopia. Over the years, the company
About US AMG Holdings is a dynamic and diversified enterprise that oversees a strong portfolio of businesses across Ethiopia. Over the years, the company
Digaf & Micro-Credit Provider SC
Deadline October 10, 2026
About the Job Customer Service Support: Answer incoming calls and respond to customer inquiries in a professional manner. Provide accurate information about the institution’s
About the Job Customer Service Support: Answer incoming calls and respond to customer inquiries in a professional manner. Provide accurate information about the institution’s

Job information

Employment Type

Full-Time

Salary

as per company scale

Career Level

Mid level

Years of Experience

2-8

related jobs

Ethiopian Securities Exchange
Deadline October 23, 2026
About the Job Program Overview The ESX Young Professionals Program (YPP) is a 12-month, full-time, on-the-job training program designed for talented and highly motivated
About the Job Program Overview The ESX Young Professionals Program (YPP) is a 12-month, full-time, on-the-job training program designed for talented and highly motivated
AMG Holdings
Deadline October 20, 2026
About US AMG Holdings is a dynamic and diversified enterprise that oversees a strong portfolio of businesses across Ethiopia. Over the years, the company
About US AMG Holdings is a dynamic and diversified enterprise that oversees a strong portfolio of businesses across Ethiopia. Over the years, the company
Digaf & Micro-Credit Provider SC
Deadline October 10, 2026
About the Job Customer Service Support: Answer incoming calls and respond to customer inquiries in a professional manner. Provide accurate information about the institution’s
About the Job Customer Service Support: Answer incoming calls and respond to customer inquiries in a professional manner. Provide accurate information about the institution’s