GBV Helpline Counselor

Enhancing Child Focused Activities (ECFA) is a legally registered Ethiopian civil society organization, established in 2006 and based in Adama city. ECFA is a dedicated member of NEWA (Network of Ethiopian Women Associations) and Child Helpline International (CHI), committed to the realization of the rights of children, girls, and young women in Ethiopia. ECFA’s goal is to advocate for and ensure the respect of the rights of children, girls, and young women through specialized, innovative, and integrated interventions (helpline) and services implemented in collaboration with like-minded partners.

(ECFA) is seeking a qualified and passionate candidate to join our team as a GBV Helpline Counselor at the 919 SGBV Helpline Center in Shashemene town.

This position requires an individual who thrives in both collaborative and independent settings. The successful candidate will be a strong advocate for girls’ rights and demonstrate a commitment to upholding and promoting their well-being.

Responsibilities:

• Receive & register calls coming from the three digit toll free SGBV helpline number
• Provide online & in person counseling services for those calling via the 919 helpline number
• Offer information on protecting children ,girls’ & youth from GBV
• Refer victims & survivors of SGBV to appropriate institution for protection services
• Conduct analysis of registered data & send the report to ECFA program head before endorsing the data.
• Work closely under the immediate supervision of the program officer
• Fulfill any other duties and responsibilities as assigned by ECFA program head.
• Promote the SGBV helpline number among the community.

Qualifications/requirements:

• Proven experience working in a helpline or similar environment
• Excellent communication and interpersonal skills
• Strong ability to work independently with minimal supervision.
• A passion for advocating for children & girls’ rights and well-being.
• Demonstrated high level of commitment to the principles of client centered practice, empowerment and confidentiality.
• Ability to work across technology and systems
• Degree in Counseling/Psychology with experience in counseling and client management
• Fluency in speaking, writing & reading Ormifa is a must. & fluency in English language is a +
• Knowledge of Word and Excel programs preferred.
• Applicants must be Female, which better know the context of the area.