Grade I Branch Manager (East Addis District Operation)

• Plan, coordinates and manage the overall banking operation activities in the branch
• Represent the branch
• Effective utilization of resources

Specific Duties

• Ensures customer queries and complaints properly handles;
• Facilitate efficient and high quality service to customers;
• Manage and maintain positive relationship with customer and staffs;
• Promote new and existing banks products, service and digital banking to the customers;
• Enhance the banks image through pro-active handle customers and maximizes their satisfaction;
• Ensures that all performer comply with regulatory standards, bank’s policies, procedure and code of conduct;
• Ensure the fulfillment of overall tasks that have given to execute customer-focused service in the process;
• Set team objectives, goals , and performance standards and facilitate team’s alignment and goal cascading;
• Adhere strictly to compliance and operational risk controls in accordance with the bank’s and regulatory standards and policies;
• Ensure that tasks are completed to the agreed standards within the agreed delivery time;
• Plan, coach, manage and coordinate the overall branch management;
• Work closely with the branch teams in annual plan development and implementation;
• Enhance the Branch’s competitive position;
• Review and consolidate Branch budgets;
• Perform regular assessment of all branch –related work practices;
• Evaluate annual plans, such as operational plan, marketing plans and sales plan…
• Support Branch staff in developing, managing, and growing customer relationships;
• Ensure compliance and monitoring is in place in accordance with rules , regulations, and standards;
• Keep District management regularly informed of trends and development in the Branch environment;
• Synchronize the work and communicate constraints and problems with the District Manager;
• Rectifies audit report  findings;
• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);
• Creates conducive work environment for the customers and staff;
• Check and approve balance confirmation;
• Motivates and coaches all branch staff to deliver high quality service;
• Implement the designed strategy for business growth, operational excellence and digitalization;
• Measure branch staffs’ performance periodically;
• Represent the Branch in social and official affairs and handle correspondences;
• Ensure effective and proper utilization of resources;
• Ensure all document related to credit and international banking are properly and timely forwarded to the respective departments;
• Coordinate the marketing efforts of the branch;