Help Desk / IT Support Officer

We are seeking a dedicated and detail-oriented HR Officer to join our Human Resources team. The ideal candidate will be responsible for supporting various HR functions, including recruitment, employee relations, performance management, and HR administration. This role is crucial in ensuring the smooth operation of HR processes and fostering a positive work environment.

• Troubleshoots common user problems
• Updates operating systems and drivers
• Performs in-depth troubleshooting and backend analyses
• Support ERP and DHP for end users.
• Resolve network connectivity issues, including internet and intranet access.
• Provide guidance and instruction to users on the use of computer systems and applications.
• Install, configure, and deploy new hardware devices such as desktop computers, laptops, printers, and peripherals.
• Set up and configure hardware to integrate with software and network systems, ensuring devices are fully operational for end-users.
• Configure hardware devices for specific business functions, such as setting up barcode scanners or point-of-sale systems.
• Perform routine maintenance tasks, such as virus scans and software updates.
• Troubleshoot and repair faulty hardware components, such as hard drives, memory, and peripherals.
• Image and deploy new computers.
• Track and inventory computer hardware and software assets.
• Maintain accurate records of all IT support requests and resolutions.
• Work closely with other IT teams (e.g., network engineers, system administrators) to resolve more complex issues, particularly when they involve both hardware and software.
• Collaborate with IT security teams to ensure that devices and software are up to date with the latest security patches.
• Assist in IT-related projects, such as hardware upgrades, system migrations, and software deployments, providing both technical and logistical support.

• Bachelor’s degree in information technology or a related field.
• A candidate who has 2 years’ experience in the same field in manufacturing company is preferable.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to handle sensitive information with confidentiality.