🧑💻 IT & Workflow Systems Specialist
Location: Addis Ababa
Employment Type: Full-time
Experience Level: 2+ Years
Salary: 25,000 ETB (Net)
📌 Job Overview
We are seeking a skilled and proactive IT & Workflow Systems Specialist to administer core digital tools—primarily Google Workspace—and help teams use these systems efficiently in their daily operations. This role combines system administration with workflow optimization to improve collaboration, productivity, and internal processes.
The successful candidate will serve as the primary point of contact for workflow-related questions and system usage guidance across the organization.
🔧 Key Responsibilities
Google Workspace & Tool Administration
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Administer Google Workspace tools (Gmail, Calendar, Drive, Docs, Meet, Groups) after training
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Create, update, and deactivate user accounts, groups, and shared drives
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Manage access permissions and shared folders
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Implement basic security practices including 2FA and password policies
Day-to-Day Workflow Support
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Assist staff in effectively using collaboration tools for daily tasks
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Optimize workflows for:
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Staff onboarding and offboarding
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Document sharing and approvals
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Client communication and file delivery
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Internal meetings and communication routines
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Translate business needs into simple, efficient workflows
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Develop step-by-step guides, templates, and FAQs
Business Applications & Integrations
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Support and administer enterprise applications (ERP, CRM, project management, finance tools)
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Assist with basic tool integrations and automation
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Coordinate with software vendors for issue resolution
IT Support & Operations
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Act as first-level IT support for system access, email, and file issues
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Troubleshoot software and account-related problems
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Set up devices and accounts for new hires
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Maintain IT inventory and access records
Security & Compliance
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Promote strong security practices (MFA, secure sharing, access reviews)
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Assist with offboarding procedures
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Align IT operations with management and client requirements
🎓 About You
Required Qualifications
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Minimum 2 years of experience in IT support, systems administration, or similar roles
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Experience managing enterprise software (ERP, CRM, HR, or related systems)
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Strong understanding of user management and security best practices
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Excellent communication and documentation skills
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Ability to work closely with non-technical staff
Nice to Have
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Prior exposure to Google Workspace administration
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Experience with Microsoft 365, Slack, Zoom, or similar tools
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Familiarity with helpdesk/ticketing systems (Jira, Zendesk, Freshdesk)
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Basic automation or no-code tool experience (Zapier, Make)
🎁 What We Offer
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Training and support for Google Workspace administration
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Direct involvement in shaping daily operational workflows
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Close collaboration with leadership and cross-functional teams
🧠 Required Skills
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Customer Relationship Management (CRM)
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Microsoft Office (Word, Excel, Access, Publisher, Outlook, PowerPoint)
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Communication
📩 How to Apply
Apply through Ethio Jobs or send your application via email:
📧 nebnani@gmail.com
