Junior IT Help Desk Officer

Nisir Microfinance Institution S.C is a leading microfinance institution in Ethiopia dedicated to providing trusted, need-based financial solutions to customers. Guided by our vision to be a beacon of swift and seamless financial solutions for underserved individuals and SMEs, we leverage intelligent systems and a people-centered approach to create sustainable value for our customers and stakeholders. To support our continued growth, strengthen our organizational capabilities, and expand our impact across Ethiopia, we are seeking qualified, motivated, and results-oriented professionals to join our team in the following positions.Junior System & Network Engineer

Junior IT Help Desk Officer

Purpose of the Job:

Provide first-level technical support to Nisir MFI’s Head Office and branches. The position involves installing, configuring, maintaining, and troubleshooting computers, printers, scanners, operating systems, and other IT equipment. The role also includes resolving user-reported hardware, software, network connectivity, and Core Banking System (CBS) access issues, managing IT service requests, escalating complex technical problems, and maintaining IT asset inventories and support documentation to ensure efficient and uninterrupted IT services.

• Place of Work: Head Office
• Number Required: Two
• Salary: As per the company scale (Attractive).

Qualification and Experience:

• Education: Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, Network Engineering, or a related field from a recognized university.
• Experience: 0–1 year of relevant experience in system administration, network infrastructure, or IT technical support
• Technical Knowledge:
• • Basic knowledge of Windows Server, Linux operating systems, and system administration.
  • Understanding of LAN/WAN, TCP/IP, routing, switching, VPNs, and firewalls.
  • Familiarity with server virtualization, particularly VMware.
  • Basic understanding of backup, disaster recovery, and cybersecurity principles.
  • Ability to troubleshoot hardware, software, and network connectivity issues.
  • Familiarity with network monitoring and IT infrastructure documentation.
• Certifications: CCNA, CompTIA Network+, CompTIA Security+, or equivalent certifications are an added advantage.
• Core Competencies: Strong analytical and problem-solving skills, effective communication, teamwork, willingness to learn, and ability to work under pressure.