About the Job
Position Overview
Sivatex IT Solutions is seeking a motivated and customer-centric Junior Systems Engineer to join our growing team in Addis Ababa. This role bridges the gap between IT infrastructure and customer success. You will provide advanced technical support, troubleshoot system issues, and guide clients through technical solutions both remotely and on-site at customer offices.
Key Duties & Responsibilities
- Technical Support: Resolve incoming tier-1 and tier-2 technical issues related to systems, networks, and software.
- On-Site Assistance: Visit customer offices around Addis Ababa to provide hands-on technical support, installation, and troubleshooting.
- Client Communication: Act as the primary technical point of contact, explaining complex technical issues in clear English.
- System Maintenance: Assist in setting up, configuring, and monitoring server environments, networking and cloud instances.
- Incident Escalation: Document and escalate complex infrastructure failures or bugs to senior engineering teams.
Location: Addis Ababa, Ethiopia (with travel to customer offices around Addis Ababa)
Employment Type: Full-time
Application Deadline: August 10, 2026
Required Qualifications & Competencies
- Education: Degree in Computer Science, Information Technology, Systems Engineering, or a related field.
- Experience: 0–2 years of experience in IT support, systems administration, or a technical customer service environment.
- Language: Very good command of English (verbal and written) is strictly required.
- OS Knowledge: Foundational hands-on experience troubleshooting Windows Server or Linux environments.
- Networking: Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPNs).
- Soft Skills: Exceptional patience, active listening, and the ability to handle high-pressure customer situations calmly.
- Mobility: Willingness and ability to travel to various client offices within Addis Ababa as needed.
Preferred Skills (Advantageous)
- Familiarity with cloud infrastructure (AWS, Azure, or Google Cloud).
- Relevant certifications (CompTIA Network+/Security+, CCNA, or AWS Certified Cloud Practitioner).
Remuneration & Benefits
- Competitive salary package based on experience.
- Comprehensive health and medical insurance.
- Local travel allowances for customer office visits.
- Clear career path progression into Senior Systems Engineering.
Interested and qualified candidates should submit their Resume/CV and a brief cover letter in English to info@sivatex.com no later than August 10, 2026.
