RELIEF CUSTOMER SERVICE MANAGER

Qualification: Bachelor degree in a business related field e.g. accounting, management, economics, business administration.

Experience: Minimum of Six (6) years banking experience

Required Competencies

•  Understands the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
• Project management skills

Location: Dire Dawa District Office

POOL SENIOR CUSTOMER SERVICE OFFICER CASH I

Qualification:  Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equivalent fields

Experience:At least four (4) years of banking experience

Required Competencies

• Understands the basic mechanisms of general financial products and services.
• Good knowledge of Bank’s accounting and procedures.
• Ability to respond to basic client inquiries and instructions and the capability of advising and resolving most issues and requests.
•  Excellent command of Microsoft Excel and good command of Microsoft Visio.

Location: Dire Dawa District Office

DISTRICT RELATIONSHIP OFFICER CONVENTIONAL/IFB

Qualification: Bachelor Degree in business administration, banking, finance, management or related fields.

Trainings and courses in banking operations (domestic, credit and international banking operations).

Experience: At least five (5) years successful experience in banking or customer contact role

Required Competencies

•  Business development skills to effectively segment the target market, gather market intelligence and  identify opportunities for the Bank to sell its products
• Commercial awareness to understand and apply commercial and financial principles to business thinking.
• Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.
• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.
• Knowledge of Retail and MSME Banking products.
• Knowledge and effective application of all relevant banking policies, processes, procedures and  guidelines to consistently achieve required compliance standards or benchmarks.

Location: Harar Area/ Somali Area

SENIOR DISTRICT DIGITAL BANKING OFFICER

Qualification: Bachelor Degree in Marketing Management, Business Administration, Economics, Accounting, Management, Banking, Finance or other related fields.

Trainings and courses in banking operations (domestic, credit and international banking operations).

Experience: Minimum of five (5) years relevant experience

Required Competencies

• Good knowledge on the end to end processes of digital banking.
• Exposure to payment switch and card management switch.
• Experience in identifying target audiences and devising effective campaigns
• Understanding of the full marketing mix
• Experience working cross-functionally to develop new ideas and products.
• Understanding of applications used in the organization’s industry.
• Understanding of ICT financial delivery systems
• Understanding of industry trends and their implications for the Bank as well as events in fast-paced  markets.
• Good knowledge of banking regulations.
• Adequate knowledge of Banking and finance (local and international).
• Project management skills.

Location: Somali Area

BRANCH MANAGER GRADE I

Qualification: Bachelor degree in a business related field e.g. accounting, management, economics, business administration

Experience:  Minimum of seven (7) years relevant experience out of which One (1) year in supervisory post.

Required Competencies

• Understand the basic mechanisms of general financial products and services.
• Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.
• Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
• Ability to respond to basic client inquiries and instructions and the capability of advising and  resolving most issues and requests.
• Good command of Microsoft Office package.
• Good command of Core Banking System and other in house software’s
• Project management skills

Location: Dashen Bank Hirna Branch, Dashen Bank Boroda Branch,  Dashen Bank Gelemso Branch and Shek Mohammed Rashid IFB Branch

HOW TO APPLY

Interested and qualified applicants fulfilling the above requirements are invited to submit in person their application letter, curriculum vitae and copies of non-returnable supporting credentials along with the original documents for verification to Dire Dawa District Office found in Dire Dawa City or via postal address P.O. Box No. 1391 Dashen Bank Dire Dawa District Office, Dire Dawa City until May 20, 2023.