TradeEthiopia Group

Location: Ethiopia (Addis Ababa, Bole Helzer Tower 8th Floor)

Company: TradeEthiopia B2B Company

Employment Type: Full-time

Deadline: April 30, 2026

Gender: Female

Quantity: 7

Starting Date: As soon as possible

\About TradeEthiopia

TradeEthiopia is a pioneering B2B company dedicated to connecting Ethiopian and African businesses with the global market. Through our services such as B2B matchmaking, import-export facilitation, trade expos, business training (TESBINN), media (TradeEthiopia Business TV), and digital marketplace platforms, we empower exporters, SMEs, cooperatives, and entrepreneurs to thrive in international trade.

🎯 Position Summary

We are seeking a Customer Success Officer who will be the bridge between our services and our clients. The ideal candidate is proactive, customer-focused, and able to provide strategic support to help clients succeed across all TradeEthiopia platforms and services.

🔍 Key Responsibilities

• Serve as the primary point of contact for clients, responding to inquiries and managing client relationships.
• Support customers across all services, including Tesbinn training programs, Ethio-International Expo, Enisra job platform, and our export/import facilitation services.
• Provide onboarding assistance, user education, and technical guidance on how to use TradeEthiopia’s platforms effectively.
• Monitor client satisfaction and develop tailored solutions to improve retention and engagement.
• Identify opportunities to upsell or cross-sell additional services.
• Act as a liaison between clients and internal departments (sales, IT, events, training).
• Track customer issues, maintain records, and ensure timely resolution using CRM tools.
• Collect and analyze feedback for continuous improvement of services.
• Assist during trade events, expos, and webinars as a support contact.

What We Offer

• A dynamic and impactful working environment.
• Opportunities to grow with one of Ethiopia’s fastest-growing trade platforms.
• Exposure to international markets, expos, and professional networks.
• Performance-based incentives and growth pathways.

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, International Trade, or related fields.
• Minimum of 0-1 year experience in customer success, B2B support, sales coordination, or related roles.
• Strong understanding of B2B ecosystems, trade facilitation, or e-commerce platforms is a plus.
• Excellent verbal and written communication skills in English and Amharic.
• Skilled in Microsoft Office, Google Workspace, WhatsApp Business, email tools, and CRM platforms.
• Highly organized, solution-oriented, and able to work under pressure.
• Passion for trade, entrepreneurship, and client empowerment.
• Knowledge of additional languages (e.g., French, Arabic, Chinese) is an advantage.