📌 Job Reference: Ext/Vaca/0154/2025
📍 Position Overview
The Customer Service Officer I is responsible for providing front-office customer service support at the branch level. The role involves handling account maintenance, payments, collections, and responding to customer inquiries while managing both cash and non-cash transactions in accordance with bank procedures.
🧾 Key Responsibilities
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Provide front office customer service support at the branch
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Handle account maintenance services
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Process payment and collection transactions
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Respond to customer inquiries and requests professionally
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Handle cash and non-cash transactions
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Ensure all customer requests are processed accurately and timely
👤 About You
🎓 Education
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Bachelor’s Degree in:
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Banking and Insurance
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Accounting
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Management
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Economics
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Business Administration
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Or related fields of study
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💼 Experience Requirement
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Minimum of 1 (One) year relevant banking experience
🧠 Competencies Required
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Understanding of basic financial products and services
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Good knowledge of bank accounting systems and procedures
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Ability to respond to customer inquiries and resolve service issues
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Strong advisory and problem-resolution skills
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Excellent command of Microsoft Excel
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Excellent command of Microsoft Office
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Good command of the core banking system
🛠️ Requirement Skill
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Accounting
📨 How To Apply
Interested and qualified applicants should apply only via the link below:
👉 https://forms.gle/7m5VyWm86bUW9Vdt9
📌 Only shortlisted candidates will be contacted.
📞 For additional information, call:
+251-11-5-260-795
