About the Job
Company Overview
Lotus MCH Center is a maternal and child health facility based in Addis Ababa, Ethiopia. The center was established to create a safer, more compassionate, and dignified maternity experience. Combining medical excellence with patient-centered care, Lotus provides services that support women and families throughout pregnancy, childbirth, postpartum, and pediatric care.
Our vision is to set a new benchmark for respectful, high-quality healthcare that honors women’s choices while ensuring safety and clinical excellence.
Job Description
Lotus MCH Center is looking for a warm, professional, and organized Receptionist to join our growing team. As the first point of contact for patients and visitors, you will represent The Lotus Standard — welcoming everyone with empathy, attentiveness, and calm professionalism.
The ideal candidate is someone who enjoys working with people, provides excellent customer service, and manages front-office responsibilities accurately. You will play an essential role in ensuring every patient’s experience — from arrival to departure — is smooth, efficient, and compassionate.
Key Responsibilities
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Welcome patients, families, and visitors warmly, and assist them through the registration process.
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Manage check-in, appointment scheduling, and check-out with accuracy and care.
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Answer phone calls and inquiries professionally, directing patients to the appropriate department or provider.
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Coordinate with nurses, doctors, and administrative staff to maintain smooth patient flow.
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Maintain accurate patient records and update visit information in the system.
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Handle payments and receipts in coordination with the cashier or finance team.
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Keep the reception and waiting areas clean, calm, and welcoming.
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Uphold confidentiality and treat all patient information with the highest discretion and respect.
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Reflect The Lotus Standard of kindness, clarity, and professionalism in all interactions.
Why Join Lotus?
At Lotus MCH Center, compassionate care starts the moment a patient enters our facility. As a receptionist, you will be part of a supportive, professional environment where kindness, respect, and teamwork are highly valued. You’ll contribute to our mission of redefining maternity and family healthcare in Ethiopia while growing in a workplace that nurtures both patient wellbeing and staff development.
About You
Requirements
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Minimum of 1–2 years of experience as a receptionist, preferably in a healthcare or customer service setting.
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Proven experience working with POS cash register systems.
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Excellent communication skills in Amharic and English (spoken and written).
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Strong interpersonal skills with a naturally calm and welcoming demeanor.
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Excellent computer literacy (Microsoft Office; EMR experience is an advantage).
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Highly organized, detail-oriented, and able to multitask in a busy environment.
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Committed to patient-centered care, empathy, and teamwork.
Required Skills
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Communication
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Customer Service
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Attention to Detail
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Team Collaboration
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Adaptability and Calm Under Pressure
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Customer Relationship Management (CRM)
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Sociability and Effective Communication
How to Apply
Interested and qualified applicants can send their applications to the following email:
📧 kalki.asseged@gmail.com
