Job Title: Technical Field Support Officer
Department: AgTech
Reports to: Regional Manager
Positions Available: Five (5)
Duty Stations: Amhara Region — Central Gondar, West Gojam, East Gojam, Awi, and North Shoa Zones
Employment Type: Full-time / Contract
Job Overview
The Technical Field Support Officer plays a key role in facilitating and supporting the rollout of the E-Voucher system across the assigned area. The position focuses on field-level technical assistance, training, troubleshooting, awareness creation, and collaboration with partner institutions to ensure that farmers effectively benefit from the E-Voucher service.
Key Responsibilities
Lead and Coordinate E-Voucher Field Implementation
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Provide field-based technical support and coordination to ensure smooth E-Voucher system rollout in the assigned Zone/Woreda.
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Troubleshoot operational, technical, and logistical issues quickly and manage the distribution and activation of E-Vouchers.
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Ensure all devices used for the E-Voucher application are stored, maintained, and operated correctly.
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Conduct awareness campaigns with MFIs, MPCs, and agricultural experts to ensure eligible farmers register and use the system.
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Collect accurate data on voucher distribution, redemption, and user feedback.
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Monitor end-user compliance with established guidelines.
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Analyze field findings to identify issues, trends, and improvement opportunities.
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Conduct follow-up assessments after troubleshooting to confirm system stability.
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Oversee routine maintenance of devices and related systems.
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Identify technical or operational challenges and recommend realistic solutions.
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Provide regular updates to the Regional Manager on issues, resolutions, and field activities.
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Submit weekly and monthly activity reports detailing achievements and challenges.
Mobile Application Support & Troubleshooting
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Perform regular field visits to install, configure, and demonstrate the E-Voucher mobile app for MFI Agents and MPC Officers.
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Ensure all mobile devices are functional and properly configured.
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Continuously monitor the E-Voucher system’s technical performance.
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Collect and review system logs to identify potential issues.
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Prepare technical documentation covering troubleshooting steps and resolutions.
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Ensure accurate registration, verification, and onboarding of end users.
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Identify implementation bottlenecks early and develop actionable improvement plans.
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Escalate critical issues to the Regional Manager promptly.
Training and Capacity Building
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Provide hands-on onboarding and practical training for newly hired MFI Agents, Cashiers, and MPC Officers.
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Deliver continuous support, refresher training, and performance reviews for existing users.
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Strengthen the capacity of E-Voucher users through regular follow-up and coaching.
Stakeholder Collaboration & Engagement
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Organize campaigns jointly with MFI, MPC, and agricultural experts to promote E-Voucher adoption.
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Work closely with Zone and Woreda Technical Committees and local stakeholders to resolve implementation issues.
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Ensure consistent communication with system users and partners regarding updates and operational changes.
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Build strong working relationships with stakeholders and respond to their concerns promptly.
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Communicate clearly with beneficiaries to ensure they understand how to use the E-Voucher and their roles in the process.
About You
Qualification
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BA degree in any field (preference for IT or Computer Science).
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No prior experience required (0 years).
Required Skills
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Strong analytical thinking
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Clear communication
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Problem-solving ability
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Attention to detail
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Effective decision-making
How to Apply
Interested applicants who meet the requirements should submit:
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A cover letter explaining motivation and relevant experience
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A detailed CV (maximum 3 pages)
Email to: hr@kifiya.com
Note: Include the job title and preferred location in the email subject line.
Only shortlisted candidates will be contacted.
